So this guy was quoted .002 cents per kilobyte and Verizon charged him .002 dollars per kilobyte.  Five Verizon reps, including the supervisor and manager didn’t understand the difference and insisted that the customer was wrong.  How can you blame them.  They’re “not mathematicians”.

Unfortunately, America does not know how to do math.  I suppose it could be an honest mistake, but the supervisor and manager were so obstinate how right they are.  This is gonna make Verizon look bad for a long time to come.

Verizon, welcome to the age of blogging, where knowledge of bad customer service travels faster than the speed of light.

http://verizonmath.blogspot.com/

http://verizonfails.ytmnd.com/